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Shipping & Handling Charges

All shipping and handling charges are calculated according to the destination of the merchandise.

In Italy, the shipping rate for a pair of shoes is € 10,00. The Customer will be informed regarding the amount charged for any quantities in excess.
 In Europe, the standard fixed rate for shipping a pair of shoes is € 20,00 up to € 27 . The Customer will be informed regarding the amount charged for any quantities in excess.
 We will provide a listing for shipping charges for the rest of the world.

Courier Service Used

The delivery services used by are:
GLS e DHL per:

  • Italy, the Republic of San Marino, Vatican City and the major portion of Europe.

all other destinations uses  DHL

Times & Terms of Delivery
All items available in stock will be shipped within 24 to 48 hours; Items that are not in stock will be shipped in about 3-4 weeks. Purchases made by credit card through PayPal or C.O.D. (Collect On Delivery) will be shipped as soon as the order is ready to post. Purchase orders made using bank transfers will be shipped once we have verified that the payment has been deposited on our account.

During this period you have to calculate the time it takes the courier to deliver your order. The length of time and transportation modes may vary depending on the destination.

  • In Italy, the merchandise usually arrives at its destination in 1 to 3 days, depending on the destination. (i.e., in the islands it takes 2 to 3 working days)
  • In the rest of Europe the merchandise usually arrives at its destination in 5 to 7 working days.
  • For the rest of the world customers will be informed of delivery times on a case-by-case basis.

In the event that a delivery is unsuccessful, the merchandise will be returned to and the cost of the return due to non-delivery will be deducted from the amount of refund the customer receives.
What to do upon delivery of the merchandise
Upon receiving the merchandise from the courier, the customer and/or consumer must ensure that the package is not wet or damaged in any way, and conforms to accepted parcel shipping standards. Any objection must be raised immediately to the delivery service. For in the absence of such objections, the goods will be deemed to have been properly dispatched.
From the moment the consumer and/or customer receives the damaged goods or requests that the damaged goods be returned, the courier will be exclusively held responsible for bringing the matter to the attention of the delivery service. The latter is also responsible for any delays in delivery.
In such cases and Claudia Mauriaca Cartagena will be exempt from any liability for loss or damage to the goods from the time they are handed over to the delivery service for transport.
What to do in case of damage during shipping
If upon delivery of the merchandise the recipient realizes that the packaging has been damaged, the following steps should be taken:

  • you must express reservation by writing in the appropriate block “I accept the package with reservation” prior to signing the shipping document. By doing so, any damage found once the package has been opened will be immediately reimbursed in accordance with applicable guidelines stated in Legislative Decree Nr. 286 dated 21 November 2005.
  • reject the damaged goods if you feel you cannot accept the parcel with reservation or if the damage is clearly visible without you having to open the package.