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How long does it take to get my shoes?

Alagalomi offers a wide range of items, colours and customizations. In fact we do know how much a dancing shoe must “follow” your steps and make you feel always comfortable. We cannot keep all the items offered in our storage, so we need around 3 WEEKS TO PRODUCE THE SHOES YOU LIKE, ESPECIALLY FOR YOU.

Can Alagalomi shoes be used as simple street shoes or during ceremonies?

Sure! Their leather sole makes them suitable even outside ballrooms! Their super comfort will reduce your fatigue level, sometimes even pain, which is often caused by high heels. In addition, if you are planning your wedding and are looking for the most suited shoes for your Big Day, you can choose among all the several beautiful materials of our Woman and Man Collections and order the item and the colour which best fit your dress. For any customizaion enquiry, please email to

Can Alagalomi shoes be used to dance Salsa as well?

Of course! Many Salsa dancers, and even kizomba dancers, choose Alagalomi, not only for our design and comfort, but also for our heels’ stability, which is our women shoes main feature

How can I choose the most suited size for me?

You can consult our Size Guide to find detailed info and instructions on how to take necessary measurements.

Which is the difference between regular and narrow fit when speaking of women shoes?

You can consult our Size Guide to find a table showing the two fit sizes.

Are there two fits even for men shoes?

No, men shoes just have a regular fit. Anyway, upon request, we can produce them with a different fit up to one bigger or smaller size.

How many and which types of heels are available?

Alagalomi offers 3 different heel heights: 9 cm, 8 cm and 7 cm. You can consult our Size Guide to find detailed info.

Is it possible to have half sizes?

Alagalomi doesn’t have half sizes in storage, but it is possible to order shoes with a wider fit and the same lenght, that is a 37 ½ shoe will be as long as a 37 shoe.

Can I ask a cobbler to reduce the height of my heels?

This is something we don’t recommend at all: in fact heels’ height is proportionally designed according to the shape and the lenght of the sole. If you modify that your shoes will loose stability.

What about giving back shoes?

If shoes are not your size, you can give them back and ask for a different size. You can also give them back and ask for a total refund of the amount spent (delivery expenses not included). Please consult the Refunds and Exchanges section.

Can I give back a pair of customized shoes?

Unfortunately this is not possible. You can give back or replace only shoes featured in our catalogue (not customized).

Which payment methods are possible?

Payment methods are indicated upon completing the order: credit card, Paypal, bank transfer. Cash on delivery is not possible.

Do you deliver shoes abroad as well?

Yes, we do! We deliver shoes all over the world! Delivery expenses are calculated automatically upon completing the order.

Can you ask the courier to contact me for a specific delivery time?

Unfortunately we cannot do it: couriers only contact customers if necessary, not upon request. If you can’t stay at home to wait for the delivery, please use the tracking number given to monitor the status of your delivery.