THE TANGO SHOES YOU HAVE ALWAYS DESIRED! CONTACT US FOR ANY INFO (+39) 0541 207489

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RIGHT TO WITHDRAW AND RETURN

for REFUND

  • Re-credit for cost of product


for CHANGE (size or color)

  • Reshipment costs are payed by the customer

If the customer is not satisfied with a purchase it is possible to return goods which have not been worn or
used and request a refund or Exchange.
The conditions and methods are as follows:
 

Conditions of return

Products must be returned in their original packaging and in the same condition in which they were originally shipped: unused or altered.
Footwear and accessories must be returned with their original box, covering everything with wrapping paper or laminated.
Damaged returns will not be accepted and may be returned to you at your expense.
NOTE: Outside the Italian territory, shipping costs and any taxes (from non-EU countries) are charged to the customer.

 

Return procedure

To request authorization for the return it is necessary to send an e-mail to info@alagalomi.com or call 0541 207489
within 14 days from the order delivery date, indicating the order number and item codes.

In Italy, collection will take place via Corriere GLS and will be implemented by Alagalomi.

From outside of Italy you can use our prepaid service with express courier or using an express courier of your choice.


Within 3 working days from receipt of the goods Alagalomi will send an acceptance confirmation e-mail.
Alagalomi reserves the right to inspect returned items and, if the return does not meet the required conditions, to send it back to the buyer.


Refund

In the case where a request for a refund is made the amount refers to the cost of the item and does not include delivery or taxes.
The refund will be made within 5 working days upon receiving and accepting goods.
Re-crediting will be made on the credit card, bank account or PayPal account used by the customer for the original payment.
 

Exchange

Goods may be exchanged for size, colour and model.
 

Right to withdraw

The customer has the right to withdraw from the sales agreement or order without specifying the reason,
according to the law D.Lgs 206/2005 (Codice del Consumo).
This right can be exercised only by customers that are “consumers”
(that is, customers that have not made purchases for professional, sales or business reasons)